Building Human-Centered Agents

What agents are, what they can do, and how they actually work in Cowork. We drew the line between a chatbot that answers and an agent that does the task — planning the steps, using your connectors, and acting while you keep the final say.

We followed a Cowork agent through a real customer-success job end to end, covered good agent design (persona, tools, task, frequency, exceptions), and talked honestly about today's big limitation: agents run on your machine, for now. The takeaway — pick one small, repeatable job this week and let an agent draft it.